Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather information you voluntarily share. This includes your name, company name, email, phone number, delivery addresses, and any specific requirements for your floral needs. Payment details are collected when you place orders, though processing is securely handled by our payment partners.

For our corporate clients, we may obtain additional business details such as company registration, preferred delivery timing, and budget considerations to tailor our service to your needs.

Our site automatically gathers certain technical data when you visit, including your IP address, browser type, device information, and how you navigate the site. This helps us improve performance and understand how clients locate our services.

How We Use Your Information

We primarily use your information to fulfill orders and deliver high-quality customer service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and delivering your flower orders and gift setups
• Informing you about order status and delivery timelines
• Providing assistance and responding to inquiries
• Enhancing our services based on your feedback and preferences
• Sending updates about our services with your consent
• Keeping records for business and legal compliance

We also use aggregated, non-identifying data to understand market trends and improve operations. For example, we might analyze which arrangement types are popular in different seasons to better plan inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out anytime via the unsubscribe link in emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information remains within our ecosystem and is shared only as needed to provide our services or comply with legal obligations.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it only for the specific services they provide.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST, licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and deploy multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their work. Our team receives regular privacy and data handling training.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this information is handled by certified payment processors skilled in secure transactions.

While we maintain strong security measures, no system is completely risk-free. We continuously monitor and update our practices to address evolving threats and uphold the highest protection standards.

Your Rights and Choices

You have several rights regarding your personal data. You can request to view what we have, ask for corrections to inaccurate information, or request deletion where legally permissible.

• Access and understand how we use your personal information
• Request corrections to outdated or inaccurate data
• Ask us to delete your information (subject to business and legal requirements)
• Opt out of marketing communications while still receiving service-related messages
• Request details on how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as necessary for business and legal reasons. Order records are kept for accounting and warranty purposes; marketing preferences remain until you request removal.

When information is no longer needed, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate interests such as fraud prevention.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are required for proper site function, enabling navigation and access to secure areas. These cookies do not collect personal information and are enabled by default.

We use analytics cookies to learn how visitors engage with our website. This helps us identify popular content, optimize page performance, and improve user experience. Data is collected in aggregate and does not identify individuals.

You can manage cookie settings through your browser. Disabling some cookies may affect certain features and your overall browsing experience.

Business Transfers and Changes

If CloudSkyBreeze undergoes substantial business changes such as mergers, acquisitions, or asset sales, your personal data may be transferred as part of the transaction. We will notify you of such changes and ensure your information remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we will ensure your data is either securely transferred to a successor with appropriate protections or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When there are substantial changes, we will inform you by email or post a notice on our website before they take effect.

Minor updates for clarity or administrative reasons may occur without prior notice. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from someone under 18, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. However, some service providers may process data internationally. When this occurs, we put in place appropriate safeguards to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.